Quality Policy

ADDO Srl, a company specializing in the provision of Information Technology services, is firmly committed to delivering high-quality services capable of fully meeting the needs of its clients and all relevant stakeholders.

To this end, ADDO Srl has implemented a Quality Management System compliant with the UNI EN ISO 9001:2015 standard, based on a risk-based thinking approach that integrates all business processes.

This system aims to achieve continuous performance improvement, customer satisfaction, greater internal efficiency, and the reduction of waste and service failures. Aware that compliance with requirements is a fundamental element in the conduct of business activities, ADDO Srl is committed to:

Understanding and meeting customer needs: ADDO Srl plans and carries out its activities while fully complying with the requests and requirements of its reference market, applicable regulations, and all parties involved in processes deemed critical.

Managing processes effectively: ADDO Srl identifies the various activities of its organization as processes to be planned, monitored, maintained, and continuously improved, making the best use of the resources required for their implementation. The objectives to be pursued, the expected results, the responsibilities, and the resources employed are clearly defined and managed.

Engaging and valuing personnel: ADDO Srl is aware that the involvement of its staff and all stakeholders, together with the active participation of all employees, represents a primary strategic element. The company promotes the development of internal professional skills and the careful selection of external collaborations, with the aim of building a team of competent and motivated human resources.

Continuously improving: ADDO Srl implements a preliminary assessment of the risks and opportunities associated with its business processes, internal and external audit activities, and management reviews, as tools for the continuous improvement of its Quality Management System.

In the spirit of continuous evolution, ADDO Srl is committed to implementing the above within the established timeframes and methods, and to defining new objectives and choices consistent with the improvement of business performance and the continuous enhancement of the effectiveness of its Quality Management System.

This Quality Policy represents the formal commitment of the Management of ADDO Srl and is communicated to all staff, clients, and other relevant interested parties.
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Issue date: 09/01/2025